A CLEAR APPROACH TO FILE CLOSURE
Refund & Passport Return Policy
Understand how medical outcomes and document issues affect your initial payment and passport return.
Medical unfitness after passport receipt
If a client is medically unfit after FlyBridge BD has received their passport, we return the full amount held as the initial payment and return the passport within a few business days. The file is then closed promptly.
Document discrepancies and other errors
A mismatch between identity document and passport information, or other errors in a client’s documents, may result in a partial refund. The amount depends on the review of the specific file. Contact our office to understand the calculation and the details that apply to your case.
How to discuss a refund
Contact the office handling your file using the phone or WhatsApp number published on this website. Explain your situation and ask our team to confirm the applicable refund amount, passport return arrangements, and file closure steps.
Confirm the details directly
For the processing timeframe, initial payment, transaction details, or questions about a particular refund, speak directly with our team. Do not rely on an advertised destination as a promise of an outcome or a fixed processing time.